What if I want to cancel?

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Pension Products

You have the right to cancel any new pension arrangement(s) and you will receive a 'Cancellation Notice'. This allows you a period of reflection during which you may decide to withdraw from the agreement within the specified period of up to thirty days. Where applicable the pensions provider will confirm the specific period. 

Please note that transfers from occupational schemes cannot normally be reinstated if a right to cancel is exercised relating to the receiving contract. 

If you cancel a single premium contract, (for example by way of pension transfer), you may be liable for any loss you might reasonably incur in cancelling it which is caused by market movements. This means that, in certain circumstances, you might not get back the full amount you invested if you cancel the policy. 

Our Client Agreement

If you are dealing with us without meeting a representative of Retirement Direct Limited face to face, you may have the right to cancel this Client Agreement after you have entered into it. You will be informed by your adviser if this applies to you.

If you do have the right to cancel this client agreement you must exercise this right within the period of 14 days, starting the day after this client agreement is concluded, which is when you sign it and return it to us.

You may exercise your right to cancel (where applicable) by notifying us by post, email (to customer.services@retirementdirect.co.uk) or fax (to 01753 651116).

If you choose to cancel this client agreement during the cancellation period, and we have already commenced work on your behalf at your request, we may charge you for any work carried out prior to cancellation in accordance with the section headed “Our fees” above.

Important Information

Taking any of your pension benefits early is likely to reduce your income at retirement. Therefore, pension release is only suitable for a very limited number of people and circumstances and should not be seen as an easy option for raising cash. This is because a pension is designed to provide you with benefits when you retire. The guidance and/or advice contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK. The Financial Services Authority does not regulate some forms of tax advice, secured loans, unsecured loans, debt management and Wills. Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.